apk2's Privacy Policy
Your personal information is completely safe with us — here is a full explanation of how apk2 collects, stores, and protects your data.
Introduction & Scope
apk2 ("we", "us", or "the platform") operates a mobile-friendly online betting and gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website or app, why we collect it, and how that information is used, stored, and protected.
By using apk2's services, you are agreeing to this Policy. If you do not agree with these terms, please refrain from using our platform. This Policy may be updated from time to time — if changes are made, we will notify you accordingly.
What Information We Collect
apk2 collects information in two main categories — information you provide directly, and information generated automatically while you use our services.
1.1 Information You Provide
- Name, mobile number, and email address (at the time of account registration)
- Date of birth — to confirm age verification (our services are for users aged 21 and above only)
- Identity document details — national ID card or passport (for identity verification when required)
- Financial details — bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
- Records of your communications with the support team via live chat or email
1.2 Automatically Collected Information
- IP address, device type, operating system, and browser information
- Service usage logs — login times, page views, and session duration
- Information obtained from cookies and similar tracking technologies
- Financial transaction records — deposits, withdrawals, and betting history
Purpose of Data Use
There are specific reasons for collecting your information, and it is never used beyond those stated purposes. apk2 uses your information for the following purposes:
- To create, manage, and verify accounts
- To process financial transactions (deposits and withdrawals)
- To verify your identity and age
- To prevent fraud, money laundering, and other illegal activities
- To provide 24/7 customer support
- To ensure the security and performance of the platform
- To monitor responsible gaming guidelines and ensure user protection
- To fulfil legal obligations
- With your consent, to inform you about relevant offers and updates
Data Sharing & Disclosure
When and With Whom Information Is Shared
apk2 does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances listed below:
- Service Partners: Payment processing providers (bKash, Nagad, Rocket, Upay), identity verification services, and technology service providers who work with us under confidentiality agreements.
- Legal Obligations: Information may be disclosed in response to a court order or a valid request from a government authority.
- Fraud Prevention: Information may be shared with the relevant authorities as needed to detect and prevent fraud or illegal activity.
- Business Changes: In the event of a merger, acquisition, or asset transfer, the new entity will still be required to operate under this Policy.
International Data Transfers
To operate apk2's services, your information may in some cases be processed or stored on servers outside Bangladesh. In such cases, we ensure that the relevant server or service provider maintains adequate security measures and a level of protection equivalent to this Policy.
Cookies & Tracking Technologies
Use of Cookies
Cookies are small text files stored on your device that help us improve the quality of our service. apk2 uses the following types of cookies:
- Essential Cookies: These are necessary to maintain login sessions and keep core services running. They cannot be disabled.
- Functional Cookies: These remember your preferred language and settings so your next visit is more convenient.
- Analytics Cookies: Used to understand which pages are used most and how users interact with the platform, helping us improve the quality of our service.
- Security Cookies: Used to prevent fraudulent logins and cyberattacks.
You can manage cookies by changing your browser settings. However, disabling essential cookies may disrupt some core functions of the platform.
Data Security Measures
Our Security Practices
apk2 gives the highest priority to protecting your information. We apply industry-standard technical and organisational measures:
- SSL Encryption: All data transmissions on our platform are encrypted using SSL (Secure Sockets Layer) technology.
- Secure Payment Processing: For financial transactions, we never store your complete payment details — only the necessary reference data is retained.
- Access Controls: Only authorised staff who directly need access to perform their duties can view your information.
- Regular Security Reviews: Our systems and policies are reviewed and updated on a regular basis.
- Data Minimisation: Only the information necessary to provide the service is collected.
No information on the internet can be claimed to be 100% secure. Should a security breach occur, we will notify affected users within a reasonable time.
Data Retention Period
apk2 retains your information for as long as it is needed to provide the service or as required to meet legal obligations. Specifically:
- All account information is retained while the account remains active.
- Even after an account is closed, certain information may be retained for a period of time due to legal and regulatory requirements.
- Financial transaction records are retained for the period required by law.
- Once retention is no longer necessary, information is securely deleted or anonymised.
Your Rights & Controls
Your Rights Over Your Information
You have the following rights regarding information associated with your account on apk2:
- Right of Access: You may request to know what information we hold about you.
- Right of Correction: If any of your information is inaccurate, you may request that it be corrected.
- Right of Deletion: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
- Right to Object to Processing: You may object to your information being used for marketing communications.
- Right to Portability: You may request certain information in a structured, readable format.
To exercise these rights, please contact our support team. We always try to respond to your request in a timely manner.
Protection of Minors' Information
apk2's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.
If you become aware of a minor registering, please notify us immediately: [email protected]
Marketing Communications
With your consent, apk2 may contact you about relevant offers, promotions, and updates. You may opt out of such communications at any time by:
- Clicking the "Unsubscribe" or "Cancel" link in any marketing email you receive
- Submitting a request directly through our live chat support
- Sending an email to [email protected]
Please note that opting out of marketing communications will not stop important account-related notifications (security alerts, transaction confirmations, etc.).
Policy Updates & Contact
Policy Updates
apk2 reserves the right to review and update this Privacy Policy from time to time. If changes are made, we will publish the updated version on this page and note the date of the change. For significant changes, we will notify you directly.
Continuing to use our services after an update means you are agreeing to the new Policy. We therefore recommend reviewing this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- 24/7 Live Chat Support — in Bengali and English
- [email protected]
Our support team is available around the clock in Bangladesh Standard Time (BST, UTC+6). We take any concerns about your privacy seriously and work to resolve them in a timely manner.
Your account is protected —
enjoy with peace of mind
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